Restaurants & Dining

Oh Mamma!

Our reviewer says while the customer service isn't that great, Mamma 'Zu is all about the delicious food.

Oh Mamma!

Our reviewer says the tiramisu at Mamma 'Zu is a "great, great dessert option."

Josh Katz
Richmond.com
Friday, February 01, 2008

Besides just the food, many of us go out to eat for the experience. Presumably, you can eat at home; you leave home for something … more. A sports bar with peanut shells on the floor and a giant big-screen TV. A Thai joint with cool drink glasses. A pub with a working jukebox. Anything to shake up the tedium of home, right?

With Mamma 'Zu, you go to feel like crap. In all my years, I have never been treated as consistently awful as I have dining at Mamma 'Zu, and I've been to Morocco. Everything, from the dank, subterranean inner ambience (great when trying to read the menu board, let me tell you) to the beyond-brusque attending service to their staunch refusal of every major credit card save American Express, works to make you feel glum.

Yet it's crowded every night, and I make a point to hit it up at least once a month. The reason: the food is so good. It's my favorite Richmond restaurant in terms of food quality, hands down, and so I (and many, many others) will put up with a little abuse in order to eat there.

My most recent Mamma 'Zu experience was no exception. My buddy and I showed up early-ish enough to get seating right away, but as a trade-off, the headwaiter practically dragged us to our seats and then silently (and rather resentfully, I'd say) filled our water glasses and dropped off our complementary Italian bread basket. My friend's dish arrived 10 minutes after mine, and by that point in the meal the restaurant was packed with people waiting for a seat, many of whom showed up mere minutes after we did.

But the food! We started out with an appetizer of roasted red peppers ($9), served on top of fresh mozzarella cheese and garnished with olive oil and fresh basil. A simple dish, to be sure, but expertly prepared and perfectly balanced — cool cheese to compliment the warm, moist peppers, not too much oil or basil. Plus, the cheese-to-pepper ratio was precisely one-to-one, a detail that greatly appealed to my inner OCD.

After this, we split a Coke ($1.50), less for the drink itself and more for the novelty of having it served to us in its original glass bottle (yes, Mamma 'Zu brings you Coke in a Coke glass, and that alone is worth something, I feel).

And then, our main entrees arrived (although staggered in their delivery, as previously noted). I went with an old favorite, the eggplant parmesan ($12). No matter how many times I order it, I'm never disappointed — nothing compares to this one. It's the best there is. A perfect amount of cheese, thin and perfectly fried eggplant, and subtle and flavorful breading is subtle and flavorful.

My buddy went all out, ordering the slightly pricier veal marsala ($17). Veal's a tough nut to crack; cook it wrong, and you might as well be eating shoe leather. Except Mamma 'Zu doesn't cook veal wrong, and my friend's dish was predictably awesome. The veal was tender and had very little fat attached to it, and the marsala sauce (which we sopped up with bread) was sweet without being syrupy, a great foil for the veal. My friend's dish also came with a lovely penne pasta side, a simple but tasty red sauce pasta served with grated Parmesan cheese.

Somehow, my friend and I made it through an appetizer and two full dishes (plus bread and pasta) with room to spare for dessert, so we split an order of tiramisu ($6). I'm not a huge tiramisu guy; I acquiesced to it mostly because my friend wanted it and because the dish figures prominently in "Superbad." Well, if all tiramisu tasted like Mamma 'Zu tiramisu, I'd probably be eating more of it than could reasonably be called "healthy."

Our order was extremely rich but without the sluggish, drowsy feeling a rich dessert can cause — not too much rum or espresso. The ladyfingers were wonderfully marbled and crumbly, rather than soggy and chewy. And as punctuation, we got an extra dollop of mascarpone cheese on top. Just a great, great dessert option.

We had another terrific meal at Mamma 'Zu. No surprise; it's the most predictably great eatery in town. With a final tab of $50.50, it is a little pricey for two people, but the food is so good and the portions so generous that you more than get your money's worth.

And the service? As we were leaving, and I asked for an extra copy of the receipt, our waiter audibly grumbled, ran off, and then violently slapped the copy on the table.

It's the little things in life you treasure.

Mamma 'Zu
501 S. Pine St.
Richmond, VA 23220-6242
Phone: 804-788-4205

What's your Mamma 'Zu experience? Leave your comments below!


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23 comments.

Phil
4/19/2008 at 11:21:53 AM
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I don't get the place, it's a dive, the service sucks and I didn't think the food was that good. I guess it's one of those places you either love or hate with no in betweens but for my money, I'd take Brio any day of the week for great Italian.


Russ
3/16/2008 at 3:54:08 AM
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You could always come to Momofuku Ssam Bar and see an ex Richmonder.


tom
3/8/2008 at 7:03:32 PM
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This place just sucks.


Keith Adams - Email this User
2/25/2008 at 12:58:05 AM
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Thanks Stephanie for the Billy Bread info. I once asked someone at MZ (the host?) where I could find it he said only at Ukrops.

While on the host topic, I can only comment on the MZ lunchtime host who is the middle aged blondish guy. The first few times I went to MZ I did notice that he didn't seem that friendly. But I've been there so many times now that I'm sure he recognizes me, and he even waited on me once or twice without any fuss.

I've never been to Edo's, and I'm sure it's great but I'm used to MZ and don't have any major complaints. I think I tried to find Edo's once but couldn't so never bothered again.


stephanie - Email this User
2/23/2008 at 2:05:00 PM
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Anyone who eats at Mamma Zu over Edo's is out of their minds. Edo's is always on point, every meal I've ever had there is delicious. Mamma Zu's however is not consistent, their meals are never the same. You can order one dish one time and it'll be great, then the next time you order it..it'll be so spicy that you'll have to ask for a carafe of water. As previously mentioned, Mamma Zu's looks like a dump, and their host is probably the rudest person who has ever walked the face of the earth. He is ALWAYS in a bad mood and a real jerk to everyone who enters the door. The ONLY reason I ever go there is because the orechiette is absolutely delicious and Edo's doesn't serve it...because everything Edo's serves that Mamma Zu does as well is always more delicious at Edo's. Oh and Keith Adams, you can get Billy Bread at Ellwood Thompson's as well.


ZZZZ - Email this User
2/21/2008 at 9:16:57 PM
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Mamma Zu has the best Italian food in Richmond. Hands down. The bad rep the staff receives is completely dated. Although they work quickly, they are extremely knowledgeable about the menu and very willing to help any patient, pleasant patron. Do not confuse the host with the rest of the staff. He is indeed unpleasant, but other than seating you... he has no role in the rest of your dining experience. Many diners come in there already expecting bad service and get it because they approach the staff with a chip on their shoulder. It's not the Olive Garden. The ingredients are the finest. You pay for your food not your building. Stay out of the way. Order what is on the menu, not "your own creation" and you'll have the greatest dining experience of your Richmond dining life. Don't go if you're a needy, whiny person. The staff doesn't want you there and neither do we!


tk
2/20/2008 at 5:22:29 PM
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Yes, Mamma 'Zu's can have 'bad' service (don't tip well if disappointed), but I can only remember having one bad or disappointing meal there, all the others, and there have been many since it opened many years ago, have been excellent. I have tried many of there 'dishes' and have enjoyed them immensely. Ed's Vegetable Lasagna is the best I have ever had and prefer it to anyone's meat version.

Edo Squid's is also a favorite, never a bad experience, nor a disappointing meal. If I need an exact time to eat, this is my choice.

Suggestion: don't go to Mamma 'Zu's when you know everyone else will also be there, try 'off' times not 'peak' times.

I highly recommend both of them. It is my belief that Ed believes in serving good authentic Italian food and he serves the best in the city!


Bunzarelli
2/19/2008 at 12:31:47 AM
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You need a new photographer...the picture of the tiramisu looks like my dog's dinner!


anon waitron
2/18/2008 at 8:19:44 AM
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As a longtime Richmond restaurant worker , I can truthfully say that MZ is not deserving of the business it gets. The "service" is a ridiculously hostile performance, and the staff is a bunch of junkie sociopaths. Not worth my time or money, even though the pizza is truly great.


Ronin - Email this User
2/15/2008 at 11:50:22 AM
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Mamma Zu's has a rude awakening to a loss of business when Pescados opens up down the street. Now were talking great food, good service, clean environment, and fun atmosphere.


Keith Adams - Email this User
2/15/2008 at 7:05:56 AM
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Good review - it's nice to hear someone else's take on one of my favorite restaurants. I usually go to MZ during lunch, and the service is generally excellent since crowd and waitstaff stress levels are lower. I absolutely LOVE their seafood dishes, namely Zuppa di Pesce and Jumbo Shrimp al Burro. I will order one of these incredible dishes 95% of the time, and about 95% of the time they arrive prepared perfectly. Once or twice the Zuppa's broth has been watery, or the rockfish was out of stock, but otherwise OMG Yumm.

Now MZ is probably my favorite restaurant, but that doesn't mean I don't have a few suggestions to improve the experience.

The bread they serve is called "Billy Bread" available exclusively at Ukrop's. When fresh, Billy Bread is chewy but moist and very good. However, at MZ the Billy Bread often comes partially dessicated with an outer shell that a box turtle would envy. This can be overcome by soaking the Billy Bread in Zuppa broth, but otherwise the bread itself isn't very appetizing. Personally, I wouldn't mind if MZ just served plain ol' sliced Italian bread. It wouldn't cost them any more, since Billy Bread ain't cheap at $4 a loaf retail.

Another thing that I wouldn't mind is cleaning up the olive oil jars on the tables. They sometimes have stuff settled at the bottom which is kinda gross. I like my extra virgin to be extra clear.

I could nitpick about the chipped plates but why bother? They are clean and don't make the food any less delicious. Yes, the interior is dark and not at all pretty. No, they don't take Visa or MC. But they do have huge shrimp covered in sizzling butter and garlic like no other place I've found.



2/11/2008 at 3:06:24 PM
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I gave up. Once I got a carbonara which looked like someone accidently threw tomato sauce in it and then scraped 90% of it off and tried to hide the rest with cream. When I complained I was told "That's how we do it here." Once I was given swordfish that was so old I smelled it coming from halfway across the restaurant. Inedible. Once my brother-in-law saw raw tuna dripping into the salads in the cold case and even though he pointed this out, no one moved the tuna or threw out the salads.
Brusque service doesn't bother me as long as it doesn't get in the way of the food. The service at MZ's would ruin the place for me even if the food wasn't toxic. The night of the red carbonara, everyone at my table finished their entrees before a single liquid was brought to the table. No water, no wine, nothing.
Most overrated restaurant in Richmond.


APEater - Email this User
2/8/2008 at 10:52:37 AM
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Mamma 'Zu's is a TRUE italian. And like a true italian, she don't take no crap from customers. It's her way or you go hungry! We went there on my birthday one year as a treat and a little change up from their sister spot Edo's Squid. I actually enjoyed pretty good service, the only down side was the fact that my BF didn't bring enough cash so he had to leave me there why he drove to the nearest Bank of America ATM! Oh well, atleastthe service was good and , of course, the meal was fantastic. So hears to you Mamma!


Gregory Pullen - Email this User
2/8/2008 at 3:21:17 AM
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Hi Josh, I am curious why a person that drinks coke rather than wine, orders a desert because it was featured in a movie called Superbad, and thinks $25.25 is expensive for dining out at one of Richmonds best restaurants is reviewing restaurants in a metropolitan city?


Kelly
2/5/2008 at 2:16:03 PM
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Typical Richmonders, will continute to frequent a miserable restaurant because "everyone" thinks it's good. Mamma Zu has always been a dump, but they deserve your money if you think going out to dinner should include being treated rudely.


Not Disgusted
2/4/2008 at 2:26:57 PM
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Disgusted will be happy to note that there are several Olive Garden locations that will be happy to serve "Italian" food and turn your table as quickly as possible. And it'll probably have a hair in it too, not to mention the poor quality of the base ingredients. Bon Apetit!


Karri Peifer - Email this User
2/3/2008 at 4:04:18 PM
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It's funny you should mention it, Dave, because we are looking for additional reviewers. As evidenced by the comments above, there is a range of opinions when it comes to Richmond restaurants.

One man’s beloved local favorite is another’s dank hole.

We stand by Josh’s review, though we appreciate that not everyone shares his opinion. That’s why Richmond.com’s ultimate goal is to have several restaurant reviewers who all bring their own unique perspective to Richmond restaurants.

You interested? Great, then shoot me an email (karri.peifer@corp.richmond.com) and we’ll talk about the details.


dave
2/3/2008 at 11:18:22 AM
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wow, maybe richmond.com is seriously in need of better reviewers


Disgusted
2/2/2008 at 2:24:40 PM
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I was taken to Mamma Zu's by some Richmond locals for lunch and it went pretty much exactly as described in the review save for the "good food". The restaurant was truly dank, dingy and appeared filthy. Although two of the three of us ordered pasta and sausage, those dishes never showed up. (an hour after placing our order) The only order that actually did show up was a pizza, and the menu failed to mention it would have a hair baked into the crust.

I fail to understand how with all the great restaurant choices available in the city of Richmond, this place somehow remains in business. As one of the previous commentors mentioned, I did get a story from our visit, but I failed to get a meal. To me, taking the time to patronize a restaurant should be about enjoying a good meal. This restaurant seems to have a different opinion, they believe you've taken time to come in and be insulted with a dirty location, poor service, and rude staff. Why anyone would choose to spend their money here is beyond me.


cindy
2/1/2008 at 2:15:14 PM
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Ha! I'm gonna have to agree with Bunny. Whoa, bad service AND good food at Mamma 'Zu? Who knew? Come on now, what kind of restaurant review tells us a coke cost $1.50? Perhaps you don't drink wine, but wouldn't you think that's important to mention?

And how exactly are ladyfingers "wonderfully marbled?" Were they made of kobe beef?


RW
2/1/2008 at 1:26:24 PM
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Though the food is divine, the best thing is the stories you get to tell after dining. One time, we were given a rattan chair with no actual rattan. We ended up getting a beer box torn apart to use as a seat over the empty hole. Excellent food, yes! Intriguing stories to tell, indeed.


Bunny
2/1/2008 at 12:41:21 PM
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Veal Marsala? Whoa, way to go "all out." You visit one of the best restaurants in town and neglect to order the dishes that really stand out? No mention of the gorgonzola and peas, the osso bucco, the seafood and the well priced Italian wines? As the commenter posted above, everyone knows what the service rep is. It's kind of lame to act like this is some newly-discovered shocker. And really, $50.50 for a 2 person dinner is rather reasonable. P.S. in referrence to the comment above, what are some of these off-the-board gems you mention?


FG
2/1/2008 at 5:53:35 AM
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You don't get it. Actually I always have gotten great service there. You should go with a relaxed attitude and let the servers come to you- not the other way around as most places. But MZ isn't any "other" place but really an orchestra of perfect perfection when you allow them to serve you...Go in and relax and let them come to you and when they do, ask them at every course what they recommend and/or questions about the various dishes, then sit back and let them pull off perfection- you will be amazed at the difference in your experience. It is amazing what they do in that little kitchen. Arguably "he" can be grumpy but you will find everyone else to be most accomodating (when you let them run the show). It is an orchestra there and don't throw off the rythm by trying to "man-handle" the situation. There is actually a method to the madness. MZ is a real restaurant in a city blessed with many- many duds that is. A real rest. is one that is consistently great and they achieve that every night- every night! Probably the best seafood in town can be found in their sister rest.Edo's and their smart take out place 8 1/2 is good in a pinch too. Their wine selection is not pricey and great as well. Get to know the place and you will find many hidden gems there (not advertised on the board). Most of all, have fun (and stay out of the way in service areas!)!!!





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