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T-Mobile is a finalist for Top Workplaces. Curtis Bills, director and general manager of customer service, poses with some of the customer service crew at the T-Mobile call center in Richmond's west end.

T-Mobile is a huge wireless communications provider, serving more than 42 million subscribers and 70,000 distribution points, but that’s not how it relates to its employees.

“We take T-Mobile’s ‘un-carrier’ attitude into the workplace to create a fun, engaging atmosphere,” said Curtis Bills, director of customer service for the local operations.

“We value individuality — we want you to feel free to be you!” Bills said. “We recognize big and small accomplishments daily and celebrate the big wins as a team. Work could be boring, but we prefer to have fun.”



T-Mobile takes second place among large companies as one of the region’s best places to work.

The Bellevue, Wash.-based company has a significant presence in the Richmond area, employing about 600 people at a call center in western Henrico County and more than 200 people at 10 retail centers.

Based on comments made in confidential surveys conducted by Workplace Dynamics, employees say the work environment is friendly, fun, energetic, motivating and caring. The company, they say, provides competitive pay and opportunities for advancement.

“I have the joy to express myself and be me and help people,” wrote an employee.

Others wrote the following:

  • “Honestly, it’s the best job I’ve ever had, hands down, in all aspects.”
  • “I make great money and the benefits are great. I can also move up if I want to very quickly. This is my first job that I can say I truly love. Everyone makes you feel welcomed here.”

T-Mobile offers benefits that most large public companies offer, including health insurance and a matching 401(k). It pays for life insurance, accidental death and dismemberment insurance and short- and long-term disability.

It also provides education assistance for employees who want to further their education and it has a relief fund to assist employees with traumatic life events.

Family benefits includes a childcare subsidy up to $200 a month for day care expenses, financial assistance for back-up child and adult/elder care and up to $5,000 per child for adoption expenses.

Employees receive discounts on their wireless plans and they have access to discounts for auto and home insurance, pet insurance, identity theft protection and travel insurance.

“It is truly the best job I have ever had,” another employee wrote. “Money, benefits, phone plan, vacation, stock and retirement ... Great bonuses and trips and shirts.”

T-Mobile gives back to the local community through partnerships with the Boys & Girls Club, the Central Virginia Food Bank and Toys for Tots.

It also was a sponsor for Richmond PrideFest, an event celebrating Virginia’s lesbian, gay, bisexual and transgender community.

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