Capital One employee Chafin Bryant volunteers with local middle school students through Capital One Coders program.

Capital One Financial Corp. described itself for the Top Workplaces competition as an empowering and founder-led company.

“We empower our associates to dream, disrupt and deliver a better way for our customers,” said Melissa McDevitt, vice president of human resources at Capital One.

“As a mission-driven company, we have set out to reimagine banking and find new ways to bring ingenuity, simplicity and humanity to our industry.”

Capital One, a financial and banking services firm based in McLean with large operations in the Richmond area, has built a business strategy and technology foundation that uses information and analytics to make decisions, drive growth and manage risk.

“This is an extraordinary time at Capital One,” the company said in its write-up for the nomination. “We are building one of America’s leading information-based technology companies.”

The company, which employs 11,400 people in the Richmond area, is led by founder and CEO Richard Fairbank.

“We’re unique in that our founder is still as involved as ever in his role at the head of the company,” according to the nomination.

Fairbank, who founded Capital One in 1994 in the Richmond area, holds daylong strategy presentations for employees across the company.

The company supports seven employee-led business resource groups to promote inclusion and belonging in a growing diverse population: black, Asian, Hispanic, CapAbilities (people with disabilities or caregivers of people with disabilities), LGBTQ+, military and women.

The groups provide resources and tools that support employees in “unleashing their potential in an environment that values unique differences,” the company said.

“We’re not like any other bank,” the nomination stated. “We’re driven by technology, focusing on creating newer and better ways for our customers to interact with their money.”

The company offers medical, dental, vision and prescription drug plans to all employees and their domestic partners. It provides adoption/surrogacy reimbursement, fertility assistance, gender reassignment coverage and help with treatment of autism spectrum disorders.

“We care deeply about our associates and are passionate about investing in our talent so that they can thrive both inside work and in life,” McDevitt said.

Employees are given paid time-off for holidays, family care days, and leaves of absence for personal reasons, military duty, bereavement and jury duty. After a 90-day probationary period, employees can begin to use their paid time-off before they actually earn it through the number of days worked.

“We care deeply about our associates and are passionate about investing in our talent so that they can thrive both inside work and in life,” McDevitt said.

Capital One operates on the premise that everyone benefits when the communities it serves are healthy and thriving. Therefore, it places a high priority on community engagement and investment. In 2018, employees volunteered 422,000 hours of service in 28 states.

In Richmond, it supports the area’s growing entrepreneurial ecosystem. It took a former tobacco warehouse in Shockoe Bottom and transformed it into the 1717 Innovation Center, a six-story building that rents office space for startups.

The company also offers programming and employee volunteer opportunities to support community organizations.

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