T-Mobile, the No. 2 ranked Top Workplace in the large company category, is one of the nation’s largest wireless provider, serving 81.3 million subscribers.
The Bellevue, Wash.-based company employs 956 people in the Richmond area, including 600 employees in a call center in western Henrico County who provide nationwide customer support.
The company operates 10 retail stores in the region.
“We take pride in creating an environment where employees can be themselves and grow their careers,” said Therass Brooks, director of customer care for the Richmond area.
“We focus heavily on investing in our employees through competitive benefits including stock options, medical and dental insurance, a 401(k) plan with a generous match and professional development,” Brooks said.
The company promotes from within more than 90 percent of the time and exceeds industry standards on retention, she said.
T-Mobile uses a combination of traditional and nontraditional recruiting methods to attract, recruit and retain employees, Brooks said.
“Social media, employee referrals, job boards, networking and job fairs are a few of the ways that we source talent,” she said.
The company constantly evolves to exceed customer expectations, Brooks said.
“One of our most radical changes over the past couple years is the way we service customers with our team of experts,” she said. “Our customers have a dedicated team of highly trained experts assigned to their accounts.”
The Richmond Customer Experience Center has teams supporting locations in the Richmond area, the Blue Ridge Mountains and Washington D.C., as well as Queens and Long Island, N.Y.
T-Mobile always focuses on employee growth and development, Brooks said.
“One of the most popular new benefits is that employees now have the option of going to school, for free, at nine universities,” she said. “What makes the T-Mobile tuition program unique is that we pay universities upfront. Our employees never have to pay out of pocket.”
As T-Mobile’s diverse workforce grows, the company recognizes that employees have different needs across all levels.
“We are constantly re-evaluating ways to better serve our employee base and are always working towards supplying benefits that are important for each unique individual,” Brooks said.
According to the company’s nomination, “T-Mobile employees are dynamic, flexible and always thinking one step ahead. Naturally, we deliver benefits to match. ... We are proud to say that our products and services help our customers balance all the important things in their lives and our benefits do the same for our employees.”
Health and family benefits include paid maternity and paternity leave, a child care subsidy to offset the costs of day care expenses, adoption and surrogacy assistance, and, according to the nomination, “everyone’s favorite” — an employee mobile service discount.