Customer Service

If you’re thinking about a career in customer service, you’ve probably already picked up on the fact that it’s a pretty broad field right now, with a lot of different types of jobs: agents, representatives, coordinators, specialists, managers, etc. But if you’ve got the people skills and the service skills to make this field part […]

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Are you looking for your next great job opportunity? If so, then you may want to consider a position in customer service. It’s a growing field with lots of opportunities in a variety of industries and settings, and the great news is that as a customer service professional you’ll build key transferable skills that you […]

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It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go. Technologically, we’ve moved on and digitized—average calls don’t need that kind of human help anymore. But what about those operators? Are there still jobs […]

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With almost every industry and company going as digital as possible these days, technical problem solvers are in high perpetual demand. This is where professionals like technical support engineers come in. What Does a Technical Support Engineer Do? Technical support engineers (sometimes also called information technology/IT technical support engineers) serve as tech gurus for a […]

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A call center representative serves customers, first and foremost. Some job responsibilities include: answering inquiries, determining requirements, fulfilling requests, resolving problems, troubleshooting, and maintaining databases. They will most often spend the bulk of their time clarifying—either the position of the company or the parameters of the problem the customer is experiencing. Sometimes they will have […]

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If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the popular question, “What does customer service mean to you?” This question is meant to weed out the employees who will be passionate […]