Customer Service

The holiday season: hot chocolate, seasonal parties, family togetherness… and lots and lots of expenses that make the season as much of a drain as it is a joy. The good news is there are a host of job opportunities to help you actually pay for all those gifts you need to buy—most are seasonal […]

Are you looking for your next great job opportunity? If so, then you may want to consider a position in customer service. It’s a growing field with lots of opportunities in a variety of industries and settings, and the great news is that as a customer service professional you’ll build key transferable skills that you […]

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you’re grumpy, tired, or super-busy, you still project a friendly and professional tone at all times. Even if you’re not working directly in customer service, per se, that doesn’t mean that […]

It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go. Technologically, we’ve moved on and digitized—average calls don’t need that kind of human help anymore. But what about those operators? Are there still jobs […]

Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough to make you rage out… or crumple into a ball and weep. When you feel like you’re […]

Chances are, if you’re interviewing for a position in customer service—whether as a customer service rep or another service role—you’ll be asked to define good customer service or to describe what good customer service means to you. This is one of the most typical questions (right up there with “tell us about your strengths and […]

Whether they take orders or offer customer service, call centers are all fairly similar. So there are a number of common questions you can expect to be asked when interviewing for a call center job. Here are 8 to anticipate, along with some suggestions for how to answer them. 1. “Can you tell me about […]

With almost every industry and company going as digital as possible these days, technical problem solvers are in high perpetual demand. This is where professionals like technical support engineers come in. What Does a Technical Support Engineer Do? Technical support engineers (sometimes also called information technology/IT technical support engineers) serve as tech gurus for a […]

You may think customer service jobs are a breeze, but if you’ve never had one, you might be in for a bit of a shock. There is actually a great deal of both hard and soft skills involved. The hard skills speak for themselves and are usually a no brainer with any experience. Can you […]

A call center representative serves customers, first and foremost. Some job responsibilities include: answering inquiries, determining requirements, fulfilling requests, resolving problems, troubleshooting, and maintaining databases. They will most often spend the bulk of their time clarifying—either the position of the company or the parameters of the problem the customer is experiencing. Sometimes they will have […]

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the popular question, “What does customer service mean to you?” This question is meant to weed out the employees who will be passionate […]