Jones & Jones

The Jones & Jones assisted living facility on Forest Hill Avenue in Richmond has a long history of violations.

The Virginia Department of Social Services is shutting down a Richmond assisted living facility that has had documented bed bug infestations, soiled bedsheets, filthy toilets, mismanaged medication and five preventable deaths within the past two years.

Authorities have relocated about 30 of the roughly 50 residents who were living at Jones & Jones at 7806 Forest Hill Ave. They’re trying to find new homes for the 17 who remain there, but don’t have a timeline for their placement, said Cletisha Lovelace, spokeswoman for the Virginia Department of Social Services.

The facility has been operating without a licensed administrator since the former administrator, Mable Jones, had her license suspended on April 24 for a list of allegations, including stealing from residents’ Social Security accounts to pay for gambling and vacations.

Jones could not immediately be reached for comment Friday.

Many of the facility’s residents had mental health issues and were low-income. Several were often seen wandering around an intersection near the facility, asking strangers for money and appearing homeless.

Last year, three residents who had walked out into the street were struck by cars and killed.

And this summer, two other residents died.

One collapsed in the hallway nearly an hour after his social worker alerted a staff member that he seemed unwell and should receive medical attention, according to a 57-page report the DSS issued in September detailing dozens of violations that resulted in the suspension order. The resident, whom the report doesn’t identify, was declared dead at the scene.

The other resident had 46 psychiatric hospitalizations during seven years at Jones & Jones, and told facility staff that voices in his head were telling him to hurt himself and others. He died by suicide after facility staff failed “to comply with physicians’ orders for follow-up psychiatric appointments and other mental health care,” according to the DSS report.

The notice of the suspension, which was dated Sept. 12, stated that conditions at Jones & Jones “pose an imminent and substantial threat to the health, safety, and welfare of the residents.”

Jones & Jones’ history of violations goes back for years, and the facility had racked up more than 200 violations from 2013 to early this year.

Virginia Attorney General Mark Herring and the Richmond Police Department are investigating the facility and its former administrator, Jones.

Jones & Jones is appealing the order of suspension in Richmond Circuit Court, said Charlotte Gomer, spokeswoman for the attorney general’s office.

The same operators run another assisted living facility in a building next door to the one that is being suspended. The DSS has also denied a new license for that facility, but has not ordered the relocation of the residents.

“I can’t say with any certainty what actions will be taken,” said Lovelace, with the DSS. “We have been working with law enforcement throughout the process.”

(804) 649-6601

Twitter: @bridgetbalch

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