Dear RTD Reader
All of us at the Richmond Times-Dispatch answer a lot of questions about what we do, how we do and even why we did it. We are happy to do so.
It's also more than understandable because our trusted journalists ask a lot of questions, too, in reporting the news for: a 168-year old newspaper; Richmond's No. 1 news website; and a growing lineup of digital products.
I started in the newspaper business as a local-government reporter in the late 1970's. In figuring out what to report, I often relied on the advice of my college mentor, Dr. Donald Ryan. One of Dr. Ryan's reporting standards was: "When covering a beat, ask the same questions each day to people in the know. When you get a different answer, it's usually a story. Something has changed. That's news."
At the Richmond Times-Dispatch, we want the same reliable answers being delivered to our valued customers whenever they have routine questions. That's important to us.
To support that commitment to service excellence, we present the RTD 101 handbook, which contains nearly everything you want to know about how to conduct business with us.
Forty years ago, life was simpler for newspaper readers. You ordered a subscription and the printed newspaper came to your door each day. You called us on a rotary dial phone or sent a handwritten letter.
Today is more complicated. We have more products, for starters. You can manage your own account online. And now you can get news and advertising anytime, anywhere through our website, e-edition and mobile apps. We call it All Access. You can still call us, but a lot of transactions are handled directly through our website via an online forms system.
RTD 101 captures the answers to the most frequently asked questions. And it covers emerging needs to understand self-service and new options.
The arrival of RTD 101 is another way we celebrate the accomplishment of publishing since 1850.
Thanks to you.
Given the pace of change, don't be surprised if we update RTD 101 on a regular basis. Providing the correct answers is the best story a business can write.
On behalf of all of us at the RTD, thank you for your interest in Virginia's News Leader.
President and Publisher
300 E. Franklin St.
8460 Times Dispatch Blvd.
3229 Anderson Highway
12250 Deerhill Rd.
11611 Grove Park Ct.
7500 Ranco Rd.
16071 Continental Blvd.
RTD 101 Topics
Interact With Us
- RTD Public Square
- RTD Regional Spelling Bee
- Richmond Christmas Mother
- RTD events
- Submit News Items
- Submit a Sports Result
- Submit a Photo or Video
- Contact a Reporter
- Submit a Letter to the Editor
- Submit to "Your 2 Cents"
- Submit an Opinion Column
- Comment on a Story
- Following us on Social Media
- Submit a Calendar Listing
- Submit a Wedding Announcement
- Submit a Milestone Anniversary Announcement
- Submit a Scouting Milestone
- Submit an "On the Move" Job Announcement
- Submit an Obituary or In Memoriam
- Submit a Classified Ad
- Place a Display Ad
- RTD Design Services