I have a seven-day subscription to the newspaper, how do I get my free digital access?
You can call us at 1-800-468-3382 or (804) 644-4181 to add digital to your subscription. You also can go to Richmond.com/My-Subscription and add digital to your account there.
How can I access the electronic edition of the newspaper?
Go to Richmond.com/Eedition. Or you can just click on the e-edition link at the top of any page at Richmond.com. Remember, you must be an All Access subscriber with digital access to read the e-edition.
How many articles can I read online for free each month?
Each 30-day period, you may read 5 articles on the desktop or mobile website before a subscription is required. In the RTD News app, the threshold is 25 articles per 30-day period. (Both subject to change with notice.) That count does not include menu pages such as the home page, photo galleries, video, advertising content and news from wire services such as the Associated Press. Only locally produced articles count.
What will you do with my account information?
The Richmond Times-Dispatch does not sell, rent or share your personal information with any other party.
Can I cancel my subscription online?
No. Please call 1-800-468-3382 or (804) 644-4181. You also may go to Richmond.com/Contact-Us, send us a message using the forms on this web page.
Can I get extra copies of coupons from your unsold newspapers?
We get this request a lot. Unfortunately, no. However, you may purchase as many copies of the Sunday paper as you like to get more coupons and money-saving offers from our advertisers.
Do you deliver newspapers to apartments?
Yes. For more details, call Customer Service at 1-800-468-3382 or (804) 644-4181.
What are your newspaper delivery times?
Our goal is to deliver the newspaper to you by 6 a.m. Monday-Saturday and by 7:30 a.m. on Sunday
Can I tour the Richmond Times-Dispatch printing plant?
Yes. We offer free tours of the building in Hanover County that houses our presses. It’s pretty cool. To arrange for a tour, please call Cindy McCauley in our Marketing Department at (804) 649-6902
Is it free to use the Richmond Times-Dispatch archive?
I just ordered a newspaper subscription online. How long until my delivery begins?
If you purchase a subscription online or over the phone, delivery will begin as soon as possible and no later than three business days after the order was placed.
Where do I go for help?
There are two primary ways to get in touch with us. By phone, call Customer Service at 1-800-468-3382 or (804) 644-4181. Online, go to Richmond.com/Contact-Us and choose a form that matches your need. We will respond to you within one business day.